Return Policy
General Conditions
Returns and exchanges can be made for free at any of our Bikini Village stores.
Find the location closest to you in our list of stores.
Returned or exchanged merchandise must respect the conditions, terms and eligibility listed below.
Regular-Priced Item
30 days from the date of purchase
Promotional or Sale Item (%)
Promotional or Sale Item (%)
15 days from the date of purchase
Final Sale Item (50% off the original retail price or +)
Final Sale Item (50% off the original retail price or +)
No return, exchange or refund
If the time limit is passed, we will not be able to process your return or exchange. No exceptions will be allowed.
Conditions and eligibility for returns and exchanges:
Original receipt: If you provided your email address during your purchase, we can retrieve your original receipt. Without the original receipt, we cannot process a return or an exchange.
Product condition: Bikini Village reserves the right to refuse any return or exchange of merchandise that does not meet one of the following conditions: If the item has been worn, misused, altered, soiled, washed or damaged in any way. Price tags must still be attached and the sanitary protection must not have been removed. No returns, exchanges or refunds.
Promotion: Please note that returning items purchased during a promotion may void the terms of that offer. In this case, the value of the returned item and other items included in the promotion will be recalculated according to the new sales terms. No returns, exchanges or refunds for cosmetic products and jewelry.
Refunds: You will get a refund according to the original payment method. If the original payment method cannot be provided, the refund will be done on a gift-card. Please note that when returning an item originally purchased using PayPal to a Bikini Village store, the refund will be issued as a Bikini Village gift card.
Gift with Purchase: If you are returning items that were qualified to receive a gift with purchase, you must also return the gift with the item(s) included in that promotion while respecting the conditions and eligibility for a return or an exchange. If the gift with purchase is not returned, the price of the item will be deducted from the return. In the case, where a balance would remain to be paid by the customer, the return will not be processed.
Gift Card: A gift card cannot be refunded or replaced if lost or stolen.
Price adjustment: Bikini Village does not offer price adjustment.
Returns and exchanges can be made for free at any of our Bikini Village stores.
Find the location closest to you in our list of stores.
Returned or exchanged merchandise must respect the conditions, terms and eligibility.
Modifications or Cancellations of an Online Purchase: Online purchases cannot be cancelled or modified after payment has been received. You may place a new order with the desired items and proceed to the return of the order requiring a modification or cancellation.
Returns and exchanges can be made for free at any of our Bikini Village stores.
Find the location closest to you in our list of stores.
In-Store Returns - PayPal Purchases: Please note that when returning an item originally purchased using PayPal to a Bikini Village store, the refund will be issued as a Bikini Village gift card.
If your order was shipped in multiple packages, the returned items must be associated with their initial return label. If you wish to return items from several different packages, these items should not be returned together.
Returned or exchanged merchandise must respect the conditions, terms and eligibility.
You can return your online purchase with our mailing service.
This procedure only applies to online purchases made on www.bikinivillage.com.
The returned or exchanged merchandise must meet the terms, conditions and eligibility below.
A fee of $15.00 plus applicable taxes will be deducted from your refund when you return by mail with the prepaid return label.
If the value of your return is less than the cost of the return label, no refund will be issued. For lower-value returns, we recommend visiting one of our stores. Find a store near you.
If your order was shipped in multiple packages, the returned items must be associated with their initial return label. If you wish to return items from several different packages, these items should not be returned together.
Procedure
- Prepare your return request by downloading the return form.
- Follow the instructions and complete all sections of the return form.
- Use the shipping label provided in your package.
- Prepare your package and include all products to be returned while respecting the product conditions and the return form.
- Attach the return label, making sure the barcode is visible.
- Ship your package by dropping it off at a Canada Post mailbox or at any Canada Post location.
- If the items you wish to return come from different packages, repeat the above steps for each package.
- Upon receipt of your return at our return center, please allow up to 10 business days to receive your refund.
If the procedure is not respected or elements are missing, the return may not be processed and the merchandise will be returned at the customer's expense.
Conditions and eligibility for returns by mail:
Product Condition: Bikini Village reserves the right to refuse any return or exchange of merchandise that does not meet one of the following conditions: If the item has been worn, misused, altered, soiled, washed or damaged in any way. Price tags must still be attached and the sanitary protection must not have been removed. No returns, exchanges or refunds.
Promotion: Please note that returning items purchased during a promotion may void the terms of that offer. In this case, the value of the returned item and other items included in the promotion will be recalculated according to the new sale terms. No returns, exchanges or refunds for cosmetic products and jewelry.
REFUNDS: You will get a refund according to the original payment method. If the original payment method cannot be provided, the refund will be done on a gift-card.
Purchasing and Ordering
Payment Methods
We accept payment with Paypal, Bikini Village gift cards and by Visa, MasterCard, Discovery or American Express credit cards.
Partners
To ensure your safety and confidentiality, we are proudly associated with Paypal, Worldline and TD.
Purchasing Policy
The price for each product ordered is the price displayed on the website.
The total number of items allowed per transaction is 10.
Deliveries are made from Monday to Friday (except holidays). Your package will be shipped via Canada Post or FedEx.
The shipping and transportation costs and applicable sales taxes are not included in the price.
Bikini Village reserves the right to modify at any time, without notice, the prices of the products shown on the website.
All prices are in Canadian dollars ($ CAD).
Product prices advertised on the website may differ from the prices in Bikini Village stores.
In the event of an error following an online order, you will be contacted by email or phone and an adjustment will be made, if applicable. For example, if a product is not available, there is an error in the collection of taxes, or a product is recalled.
An e-gift card that is purchased online will be sent by e-mail. Traditional Gift cards can be bought and are rechargeable in-store only.
Product availability Policy
Bikini Village does not guarantee, under any circumstances, the availability of products offered online. If Bikini Village cannot deliver a product ordered due to insufficient inventory, you will be notified by email or phone.
Bikini Village is not responsible for any inconvenience or any loss due to non-availability of a product or service.
Shipping & Taxes
Shipping Fees
All shipping costs are in Canadian dollars. Please see the table below. Orders will be processed within 1-2 business days. For delivery, some exceptions apply.
Note: if your order contains one or more discounted items, the processing delay may be longer.
| Methods |
Fees |
Processing Delays |
Delivery Delays |
| Standard |
$15 |
1-2 business days |
1-5 business days |
Guests: Enjoy free standard shipping on orders that reach $125 or more.
Logged-in users: Get rewarded for creating an account! You'll qualify for free standard shipping on purchases exceeding $99.
Processing delay may vary in peak periods.
All shipping fees are in Canadian dollars. For delivery, some exceptions may apply.
Online orders are shipped with FedEx, Purolator, and Canada Post. Please note that we do not deliver to P.O. boxes.
Shipping Policy
Bikini Village reserves the right to modify shipping fees at any time without notice.
The purchased items will be shipped as soon as possible once the order is processed. Processing and delivery times may vary according to the shipping address and product availability. The estimated delivery dates are calculated from the moment the products leave the Bikini Village warehouse.
Once the shipping company takes possession of the items, Bikini Village waives any right of ownership in favour of the buyer.
Delivery of products is subject to the rules and regulations of the shipping company and those related to signature attesting to the receipt of the goods. If you are absent at the time of delivery, the tracking and pick up of products according to the rules and procedures of the shipping company will be your responsibility.
All shipped orders will have a return label included in the parcel. Should you choose to return merchandise and use the return label, the amount of $15.00 + taxes will be deducted from your refund.
Unfortunately, we do not currently provide delivery to addresses outside of Canada.
In the event that a package is returned to us due to unsuccessful delivery (including but not limited to incorrect address, refusal of delivery, or failure to collect), a return processing fee of $15.00 + taxes will be deducted from your refund.
Sales Tax
Sales tax varies according to the shipping address. For example, if the order is shipped to British Columbia, but the billing address is in Quebec, the sales tax in British Columbia will be added to your bill. The applicable provincial sales tax will be added to all orders.
| Province / Territory |
Provincial
Sales Tax |
Fedral Tax |
| Prince Edward Island |
- |
15% (HST) |
| New Foundland |
- |
15% (HST) |
| Nova Scotia |
- |
14% (HST) |
| New Brunswick |
- |
15% (HST) |
| Quebec |
9.975% |
5% |
| Ontario |
- |
13% (HST) |
| Manitoba |
7% |
5% |
| Saskatchewan |
6% |
5% |
| Alberta |
- |
5% (HST) |
| British Columbia |
7% |
5% |
| Northwest Territories |
5% |
- |
| Nunavut |
5% |
- |
| Yukon |
5% |
- |
Privacy Notice
LAST UPDATED AUGUST 24TH, 2026
Boutique la Vie en Rose Inc. and its affiliates (“Bikini Village”, “we” “our”) believe that your online shopping experience should be convenient, pleasant, private, and secure.
This Privacy Notice describes how your personal information is collected, used and shared when you visit or make a purchase from www.bikinivillage.com (the “Site”), when you communicate with us via email or social media or chat or via any other electronic means, when you fill out surveys and when you shop in our stores. Please read our Privacy Notice carefully before you continue to use our Site.
For the purposes of this Privacy Notice, personal information means any information relating to an identified or identifiable individual. The type of data that we collect about you depends on how you interact with us and/or with the Site and is described in greater detail below.
Our website may contain links to other third-party websites. This Privacy Notice does not apply to those third-party websites and any personal information given to those third-party websites will be governed by their Privacy Notice.
Personal information regarding children under the age of 14
This Privacy Notice is designed to protect children. Our Site does not target minors under the age of 14. No person under the age of 14 may provide any personal information to or on this Site without the consent and supervision of their legal guardian. We do not knowingly collect personal information from minors under the age of 14. If you create a user account with us and we discover that you are under the age of 14, we will delete your registration information and any other personal information received, and subsequently inform you by email of the deletion of the account. If you believe we might have any information from or about a minor under the age of 14, please contact us at privacy@bikinivillage.com.
What personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
Additionally, when you sign up to become a member, make a purchase or attempt to make a purchase through the Site, we may collect certain information from you, including your name, birth year, billing address, shipping address, type of credit card, last 4 digits of credit card number, order history, IP address, email address, phone number, gender, language, size and product preferences.
We may collect your date of birth (optional) to provide you with a birthday offer and to personalize the communications and offers you receive from us. We will use this information only for these purposes unless otherwise permitted by law or with your consent. You may request deletion of this information at any time by contacting our customer service.
We may use and combine purchase data with account data and data from your interactions with us to personalize offers, understand customer preferences, perform analytics, improve marketing activities, and send relevant news, promotions, and information about events or stores in your area.
How we collect your personal information
You directly provide Bikini Village with most of the data we collect. We collect data and process data when you:
- • Register online or place an order for any of our products or services
- • Provide information such as your email, name, and postal code when completing an in-store purchase & returns
- • Voluntarily complete customer survey/contests
- • Use or view our website via your browser's cookies
- • Sign up, receive, open, click our marketing emails
- • Engage in social media interactions
- • Engage in customer service interactions:
We record customer service calls and maintain a transcript of chats (such as, chats with our live agents and chatbots , including artificial intelligence chatbots) for quality assurance and training.
When you use the Bikini Village's AI virtual assistant, you consent to the collection of any personal information that you choose to provide. In general, this may include your full name, email, location and the questions or comments you submit. We request that you not provide any confidential or privileged information or sensitive personal information when using the Bikini Village's AI virtual assistant.
From time to time, we may collect the following types of personal information from third parties for the purposes described in “HOW WE USE YOUR PERSONAL INFORMATION”:
- • Personal information shared by marketing partners and service providers that helps Bikini Village provide more relevant products and advertising or to better address the demands of our customers.
- • Exceptionally, personal information from law enforcement or other governmental authorities.
We collect personal information using the following technologies:
- • Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, please consult our Cookie Policy.
- • Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- • Web beacons tags are electronic files used to record information about how you browse the Site.
- • Pixels Tracking pixels are 1x1 images created with a small piece of HTML coding, used to track behavior when a user lands a website page or clicks into an email.
- • We may also automatically collect other informations when you use the Bikini Village AI virtual assistant :
Data Collected:
- Navigation data: IP address; User-Agent (web browser information) and web browser cookie, which reveal the Visitors/Customers date and time of visit; type of device used to access the website; location; pages and products visited; basket content; purchased products);
- Chat/interaction data: messages exchanged with support; date and time of message;date, time, and content of replies to surveys; customer’s clicks on pop-ups and/or banners);
- Historical data regarding prior navigation and chat/interaction.
- Identification data (such as full name, email, phone number etc.)
- Co-Browsing Support. If you contact us for assistance via our AI virtual Assistant, a customer support representative may request your permission to initiate a co-browsing session to help navigate our website or troubleshoot issues. If you choose to participate, the representative may temporarily view your interaction with our website for the sole purpose of providing assistance. Co-browsing is available only with your permission, you can stop it anytime, it is limited to our website, and cannot access other websites, browser tabs, applications, or your device.
Personal information and other designated data fields are automatically masked and cannot be viewed by our representatives. Co-browsing sessions are not recorded and are used solely to provide customer support.
You can change your cookie settings at any time by clicking on the cookie preferences icon shown below, located at the bottom left of this page. This allows you to adjust your consent choices and manage the types of cookies you wish to accept or decline.
How we use your personal information
We use the personal information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations) (the legal basis for this processing is to perform the contract that we have entered with you).
Additionally, we use your personal information to:
- • Communicate with you
- • Screen our orders for potential risk or fraud and comply with our legal obligations (the legal basis for this processing is the legitimate interest of preventing fraud and to secure our website and compliance with our legal obligations)
- • To process and track returns and to help detect and prevent fraud and otherwise administer our loss prevention program
- • In accordance with your consent (the legal basis for this processing is that we received your consent to process your personal information for one or more specific purposes)
- • To improve and optimize our website, for example, by generating analytics about how our customers browse and interact with the Site and to assess the success of our marketing, retargeting and advertising campaigns. (the legal basis for this processing is the legitimate interest of improving our website and to understand how users navigate our site so that we may manage their expectations)
- • To conduct contests or other promotions (the legal basis for this processing is the performance of the contract regarding the contest or other promotions) and
- • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services or third-party related products (the legal basis for this processing is the legitimate interest of direct marketing and, if required by applicable law, your consent to market and advertise our related products or services or a third-party’s products). You can always unsubscribe from or choose not to receive our commercial or promotional emails and messages using the option provided in the message itself.
- • We use the information shared to provide and improve the Bikini Village's AI virtual assistant and our services, including for support and troubleshooting. We also use this information to enhance the safety and security of our services, and to comply with our legal obligations.
We may disclose information you provide to the Village's AI virtual assistant to our service providers, including those service providers that provide the functionality underlying the Village's AI virtual assistant. We may also disclose de-identified or aggregated information about your interactions with the Village's AI virtual assistant with third parties.
When you use the Village's AI virtual assistant, the personal information you provide may be transferred outside the province and/or country where you are located. Please see CROSSJURISDICTIONAL TRANSFERS for more information.
Sharing your personal information with third parties
We share your personal information with third parties to help us use your personal information, as described above.
- Affiliates: We share your personal information with our affiliates and subsidiaries for the same purposes as described in the “HOW WE USE YOUR INFORMATION” section. Furthermore, please note that, since Bikini Village is an international company, this type of disclosure might lead to a cross-border transfer of your personal information. Please see the section titled “CROSSJURISDICTIONAL TRANSFERS” for more details.
- Service providers: We share your personal information with our service providers which process the payments made on our website, host our website and deliver our products. Furthermore, please note that, since Bikini Village is an international company, this type of disclosure might lead to a cross-border transfer of your personal information. Please see the section titled “CROSSJURISDICTIONAL TRANSFERS” for more details.
- Corporate transactions: We may disclose your personal information in the context of a business transaction such as a merger, financing, acquisition, sale, or other similar corporate transactions.
- Law enforcement or legal requirements: We will share your personal information to comply with applicable laws and regulations, to respond to a subpoena, warrant or other lawful request for information we receive, or to otherwise protect our rights.
- Consent: We will also share your personal information if you have given your consent to do so.
Behavioural advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/ .
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
How we store your personal information
Bikini Village will store your information for as long as necessary to fulfill the purpose for which we collect it and for as long as we are required by law to access the information to meet our legal requirements globally. Your personal information may be stored outside of Quebec.
If you are no longer a Bikini Village customer and would like your account information to be anonymized, you can contact our customer service representatives at privacy@bikinivillage.com. However, please note that even after your personal information is anonymized, we have a legal requirement to keep strictly essential personal information that ensures we meet regulatory requirements, resolve disputes, prevent fraud, and abuse, or enforce our Terms & Conditions.
Crossjurisdictional transfers
Your personal information may be transferred to and stored in secured locations and on servers controlled by Bikini Village or its service providers located in various jurisdictions for the same purposes described in “HOW WE USE YOUR PERSONAL INFORMATION”. If you are a resident of the province of Quebec, please note that your personal information may be transferred to our offices or the offices of our service providers in other Canadian provinces and outside Canada. Where we transfer your personal information across jurisdictions, we will ensure that your personal information is treated securely in accordance with this Policy and the applicable laws. For more information on our security practices, please consult the section below, “PROTECTION OF YOUR PERSONAL INFORMATION”. You may also obtain details of our safeguards by contacting us at privacy@bikinivillage.com.
Protection of your personal information
Bikini Village operates with suppliers and fulfilment centres located across the world. Different countries have different regulations when it comes to personal information. However, Bikini Village ensures that all its partners and suppliers comply with our data and rights protection standards and that your data is secured through methods approved within the relevant Data Protection laws. Please contact us if you would like further information about how we protect your information.
Bikini Village uses the appropriate physical, technical and organizational measures to appropriately secure the personal information received, including protection against unauthorized or unlawful processing, against accidental loss, destruction or damage, by way of negotiating thorough contracts with our technology suppliers, implementing policies, training our employees, protecting our network, keeping technology up to date, applying latest security patches, restricting access to distribution frame rooms and limiting access to data within technology solutions.
However, no method of safeguarding personal information can guarantee absolute security. As much as we follow applicable law and put in place measures to secure your personal information, we cannot guarantee the security of any of the information that is transmitted to us. Also, the transmission of data over the internet contains inherent risk and cannot guarantee that the data that you transmit to us will be secure.
Your data protection rights
Bikini Village would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:
The right to access
You have the right to request from us a confirmation as to whether personal information concerning you has been processed and if such personal information has been processed, have access to it and be informed of the corresponding retention period(s). Also, you have the right to request copies of your personal information that we have collected. Bikini Village may charge a reasonable fee for providing you with copies or transcriptions of your personal information. In such case, we will inform you of the approximate cost prior to providing the information to you. Please note that we use your email as your unique identifier.
The right to portability
You have the right to request that Our Company communicate to you, in a structured and commonly used technological format, digital personal information collected from you. This communication may also be made to a person or organization authorized to collect the information, at your request.
The right to rectification
You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.
The right to erasure
You have the right to request that Our Company anonymise your personal information, under certain conditions. However, please be advised that we may refuse such a request if, for example, we need to conserve the personal information to comply with a legal obligation.
The right to withdraw consent
If the processing of your personal information is based on your consent, you have the right to withdraw consent at any time.
The right not to be subject to automated individual decision making
You have the right not to be subject to an automated decision if it has a legal or similarly significant effect on you.
In addition, all users have the right to lodge a complaint in relation with our data protection practices with your jurisdiction’s supervisory authority.
If you would like to exercise any of these rights, please contact us at privacy@bikinivillage.com.
Changes
We may update this Privacy Notice from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. If we make minor changes or updates to this Privacy Notice, we will notify you by revisiting the date of this Privacy Notice. If we make material changes to this Privacy Notice, we will provide you with additional notice, such as adding a statement in our Site’s homepage(s) or sending you a notification to the email address you have provided us. We encourage you to regularly review this Privacy Notice to stay up to date with our privacy and security practices, as well as your rights with regard to your personal information.
Contact us
For more information about our privacy practices or if you have questions:
Call us at: 1-877-328-7673.
Email us
Or write to us:
Bikini Village
3055 Viau St.
Montréal (Québec), Canada
H1V 3J5
If you would like to make a complaint, please contact our privacy officers using the details provided below:
Privacy Officers
Marie-Claude Alary, Vice President, Information Technology
Mirna Saffouri, Vice President, Marketing and Digital Strategy
privacy@bikinivillage.com
Ontario Accessibility Regulations
See all Ontario Accessibility Standards for Customer Service »
Manitoba Accessibility Regulations
See all Manitoba Accessibility Standards for Customer Service »
Terms & Conditions
See our Cookie Policy »
LAST UPDATED NOVEMBER 10th, 2025
Use of this Website
This website (our “Site”) is owned by Boutique La Vie en Rose Inc. and is operated for your personal, non-commercial use and information. The terms "we," "us" and "our" refer to Boutique La Vie en Rose Inc. Your use of our Site is subject to the following terms and conditions (these “Terms”) as well as our Privacy Notice and Cookies Policy. Please read these Terms carefully, as they set forth the legally binding terms and conditions for your use of the Site and the products available for sale through the Site. By visiting and using our Site and/or purchasing products through our Site, you accept these Terms, our Privacy Notice, and our Cookies Policy without limitation or qualification and agree to be bound by them. If you do not agree, please do not use this Site. The advertisements on our Site are invitations to you to make offers to purchase products and services on our Site and are not offers to sell. In some instances, both these Terms and separate guidelines, rules, or terms that set forth additional or different terms and/or conditions that will apply to your use of the Site or a product purchased through the Site, such as our Shipping Policy or Return Policy. In the event of a violation of these Terms, we reserve the right to seek all remedies available by law.
The use of our Site and the products available for purchase on our Site are intended for adults only. If you use our Site to purchase products, you represent and warrant that you are of legal age to enter into any purchase agreement through our Site and become bound by its terms. If you are under the legal age in the jurisdiction in which you reside, you may not purchase products yourself using our Site, but your legal guardian or parent may use our Site on your behalf. Boutique La Vie en Rose Inc. does not knowingly collect information from individuals who are not of legal age in their jurisdiction.
We may use artificial intelligence, machine learning, or other technologies to provide products and services, such as artificial intelligence chatbot (AI virtual assistant). By using this feature, you acknowledge and agree to the following:
- Our AI virtual assistant is an automated tool designed to provide information and assistance. While we strive to provide accurate information through our AI virtual assistant, we cannot guarantee the accuracy, completeness, or up-to-date nature of the information provided. The use of the AI virtual assistant may involve the collection, storage, and processing of personal information.
- Users of the AI virtual assistant bear sole responsibility for their interactions and reliance on the information provided. It is important to exercise caution and use your discretion while interpreting and acting upon the chatbot's responses. We cannot be held liable for any actions, losses, or damages resulting from the use of the AI virtual assistant.
- We prioritize the privacy and security of our users' information. Be aware that AI virtual assistant conversations may be reviewed by LVER employees and while the system retains logs of these conversations up to 9 months, this data is not used to train AI models.
Please do not share any confidential or privileged information or sensitive personal information in your conversations.
Restriction on use
If you choose to use our Site to purchase products, you will be required to provide certain contact, payment and shipping information. You may also elect, when you visit the Site or make a purchase, to provide additional information to establish an account. You hereby agree and warrant to Boutique La Vie en Rose Inc. that you are responsible for all such information and that all such information will be accurate and complete.
If you make an account on the Site, you are solely responsible for maintaining the security and confidentiality of your account, including your password, and keeping the information listed in your account, such as your email address, current. Boutique La Vie en Rose Inc. is not obligated to verify the identity or authority of any individual using a password and login associated with your account. Boutique La Vie en Rose Inc. may rely on the actions of anyone accessing your account or using your credentials and will not be held responsible for any damages or expenses resulting from unauthorized use of your account or password. By using this account, you agree to take full responsibility for all activities conducted under your account.
By creating an account or submitting an order, you agree to receive electronic communications related to your orders at the email address provided, and agree that any electronic communication satisfies any legal requirement that a communication be in writing. If required to do so by law or if we determine it is necessary to protect our rights or the rights of third parties, we may access, retain or disclose your account information in accordance with these Terms, our Privacy Notice and Cookies Policy. You agree you will immediately notify us of any breach of security on the Site, including unauthorized use of your password, account, or financial information. We reserve the right to disable your account at any time, for any reason.
You agree not to do (or help others to do) the following:
- Share your account information or personal information with others, or make purchases other than as a guest or through your own account;
- Purchase products for commercial use, resale or other, non-personal use;
- Access or tamper with non-public areas of the Site;
- Disable, hack, work around or otherwise attempt to override or vulnerability-test any security measures associated with our Site or to modify, alter, or disable the Site in any way;
- Knowingly introduce potentially harmful or malicious material into the Site, including viruses, Trojan horses, or worms;
- Use our Site in any manner not expressly permitted by these Terms, including but not limited to by gathering, extracting, scraping or mining data from the Site;
- Engage in any deceptive, misleading or fraudulent transactions or other behavior on our Site; or
- Use vulgar, profane, abusive or discourteous language in any email, form entry or otherwise on or through our Site.
We reserve the right to suspend or terminate your access to the Site for any reason, at our sole discretion.
It is your responsibility to verify and obey all applicable local, provincial, federal and international laws, including minimum age requirements in regards to the purchase, possession and use of any item obtained from our Site.
Bikini Village #MyBikiniStory Photo sharing Policy
We, at Bikini Village, are driven by experience and know you are too. That is why we like to celebrate and share the adventures of our community on our channels. #MyBikiniStory is more than our signature; it’s a way of life. A pledge taken by a group of beach lovers who live and breathe for sun kissed skin and salty hair.
To allow us to share your experiences with our community, we’ve put together a Photo Sharing Policy. Please acknowledge these Terms & Conditions before posting content identifying our credentials:
By uploading a picture to Instagram and/or Facebook with the hashtag #MyBikiniStory and/or tagging @BikiniVillage (hereinafter, “Credentials”), you hereby grant to Boutique La Vie En Rose Inc. (Bikini Village), its affiliates, subsidiaries, wholesale partners, franchisees, advertising and promotional agencies, and their agents and representatives (collectively, “Bikini Village”), the irrevocable, unrestricted, royalty-free worldwide right to use, incorporate, publish, display, broadcast, edit, modify, prepare derivative works and distribute any materials, content, illustrations, photos, videos, comments, or information relating to the photo (hereinafter, “Material”) in whole or in part, including those bearing your name, voice, image, likeness, and/or any other identifiable representation of yourself (collectively, “Your Likeness”). The Material may appear in any form, style, color or medium throughout the world, whether now known or hereinafter devised, including without limitation, photographs, videotapes, films, sound recordings, software, drawings, prints, broadcast, in-store displays, internet, email, catalog, Bikini Village websites, Bikini Village social networking web pages, and all forms of print, radio, television, home-video and other interactive “electronic” media, in perpetuity without any compensation, consideration or consent.
By identifying our Credentials, you warrant and represent that: (a) you are the author of the Material and own all rights to use it or, alternatively, have the right to grant us the rights described above; (b) you have paid or will pay in full any fees or other payments that may be related to the use of the Material; (c) the Material does not infringe upon the copyrights, trademarks, rights of privacy, publicity or other intellectual property or other rights of any person or entity; (d) publication of the Material via various medias will not infringe on the rights of any third parties; (e) you have obtained permission from all persons whose name, voice, image, likeness and/or any other identifiable representation are included in the Material. You will indemnify and hold harmless Bikini Village from any claims to the contrary.
Bikini Village reserves the right to alter, change or modify the Material, in its sole discretion. You hereby waive any right you may have to inspect or approve the finished materials or any part or element thereof that incorporates Your Likeness.
By identifying our Credentials, you hereby acknowledge and agree to the above in consideration of the opportunity given to you by Bikini Village to appear or have your Material appear in our promotional materials. You acknowledge that you have fully read and understand this document and that you have had any questions regarding its effect or the meaning of its terms answered to my satisfaction. You certify that you are at least 18 years of age.
Product Availability and Corrections
Boutique La Vie en Rose Inc. cannot guarantee that products and services advertised on our Site will be available when ordered or thereafter. If Boutique La Vie en Rose Inc. cannot deliver any of the products ordered because they are out of stock or no longer available, you will be advised by email or by phone. Boutique La Vie en Rose Inc. is not liable for any inconvenience and/or damages attributed to any unavailability of any and all products and/or services.
Boutique La Vie en Rose Inc. endeavors to provide up-to-date and accurate information on our Site. However, misprints, typos, inaccuracies, omissions (including incorrect specifications for products), or other errors may sometimes occur.
Our Site is provided “as is” and “as available”, your use of our Site is at your own risk. Boutique La Vie en Rose Inc. specifically disclaims all warranties of any kind, expressed or implied, to the extent permitted by applicable law. This includes without limitation warranties of title, or implied warranties of merchantability of fitness for a particular purpose, non-infringement or misappropriation of intellectual property rights of third parties, custom, trade, system integration, and freedom from computer viruses. Without limiting the foregoing, Boutique La Vie en Rose Inc. does not warrant that the content of our Site including, without limitation, product descriptions or photographs, is accurate or complete. Boutique La Vie en Rose Inc. reserves the right to: correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person; change at any time the products and services advertised or made available for sale on our Site, the prices, fees, charges and specifications of such products and services, any promotional offers and any other Site content without any notice or liability to you or any other person; reject, correct, cancel or terminate any order, including accepted orders for any reason and limit quantities available for sale or sold.
Certain descriptions and measures are approximate and are for convenience purposes only. Reasonable efforts have been made to accurately display the characteristics and features including color and fits. However, the color may differ from one computer system to the other and we cannot guarantee the color will be displayed accurately on your computer system.
Orders and pricing
All orders made on or through our Site are subject to these Terms as well as our Privacy Notice and Cookies Policy.
The price for each product that you order is the price that appears on our Site. Prices on the Site do not include shipping charges or any applicable import duties or sales taxes.
By placing an order, you agree to pay the price displayed on our Site, as well as all additional amounts associated with your order, as specified in the Order Total (the "Purchase Price"). By confirming your purchase at the end of the checkout process, you agree to pay Boutique La Vie en Rose Inc. the Purchase Price. The quoted Order Total includes any applicable shipping and handling fees, environmental fees, and an estimate of all applicable taxes.
Boutique La Vie en Rose Inc. has the right to modify at any time the prices of the products shown on our Site, without notice.
The items displayed on the Site are not intended for resale. We reserve the right to refuse sales to any individual whom we believe is purchasing items for resale purposes. Except as otherwise indicated on our Site, all prices are shown [and will be processed] in Canadian dollars.
The prices of the products shown on our Site may differ from those in-store at Boutique La Vie en Rose Inc. boutiques or other websites owned by Boutique La Vie en Rose Inc.
If an error occurs during an online purchase, you will be notified, and if applicable, an adjustment will be made. For example, a product is no longer available, a taxation error occurred, etc. In the event an item was mispriced, Boutique la Vie en Rose Inc. will have the right to reject or cancel the order and provide you with a refund at its sole discretion.
Shipping
Boutique La Vie en Rose Inc. has the right to modify at any time the shipping charges without notice.
Items will be shipped as soon as possible once your order is accepted. Processing and delivery times may vary according to the shipping address and product availability, and may be affected by other factors not in the control of Boutique La Vie en Rose Inc. Delivery dates are estimated and not guaranteed. We are not responsible for any force majeure or any delays caused by any circumstances outside our reasonable control, including weather, strikes, acts or war or terror, errors or omissions by third parties, errors or omissions by you, or the decreased availability of transportation services.
Deliveries are made Monday through Friday (holidays excluded). Packages are shipped by either Canada Post, FedEx or Purolator.
As soon as the shipping company takes possession of the products, Boutique La Vie en Rose Inc. relinquishes all property rights to the buyer.
Delivery of the products is subject to the rules of the shipping company as well as the rules concerning the signature acknowledging receipt of the products. If you are absent at the time of delivery, you will be responsible for tracking and collecting the products according to the rules and procedures of the shipping company.
We currently offer shipping to street addresses and P.O. boxes within Canada. We do not offer international shipping.
For additional information, please consult our Shipping Policy.
Returns and Exchanges
Boutique la Vie en Rose Inc. offers refunds on eligible products purchased online, within 30 days from the date of purchase for regular-priced merchandise and within 15 days for merchandise on sale. Sales of body products and items sold to benefit the Roses of Hope Foundation are final, and no returns of such products or items will be accepted. Only products that are unworn, unwashed, in their original condition and packaging, and with the price tags still attached, will be eligible for return and refund. Refunds will be made by the same method of payment used for the original purchase and in accordance with our Return Policy. [We strongly recommend you do not remove your undergarments when trying on swimsuits until you are sure that the fit and style are to your liking.]
For products purchased during or in connection with a promotion, please note that the return of such products may cause the promotional terms to no longer be met. In this case, the value of the returned item and any items included in the promotion will be recalculated to match the new terms of sale.
For alternate items, return your original purchase for a refund and place a new order on our site for a new item.
Boutique la Vie en Rose Inc. reserves the right to refuse any exchanges or requests for refunds for products that are not specified above, including items that have been worn, abused, altered, soiled, washed or damaged in any way, in accordance with our Return Policy. Items received in such condition will be returned to the customer. No credit will be issued, and the purchaser will be charged for the return shipment and forfeit all claims.
No refund or credit will be given for shipping and handling charges, unless the original product was defective or if the exchange or refund is the result of an error by Boutique la Vie en Rose Inc. In these cases, the item must be returned by regular mail only. Please contact our customer service department at 1-877-328-7673 for further information or consult our Return Policy page.
Intellectual Property
The Site and all material on our Site, including but not limited to texts, images, illustrations, software, audio clips and video clips, and all other forms of intellectual property, is owned or licensed by Boutique La Vie en Rose Inc., and is protected in Canada and in other jurisdictions worldwide by the Canadian Copyright Act, and other Canadian and international copyright, trademark, industrial design, patent, and/or other intellectual property and unfair competition rights and laws to the fullest extent possible, and by virtue of applicable international treaties. Consequently, you may not copy, reproduce, republish, download, post, transmit, distribute or modify any such material, in whole or in part, in any form whatsoever, without the prior written consent of Boutique La Vie en Rose Inc.
All trademarks, trade names, logos, domain names and service brands (collectively "Brands") displayed on our Site are registered or unregistered Brands of Boutique La Vie en Rose Inc. or its licensors, are the property of their respective owners, and may not be used without written permission of the owner of such Brands. Nothing in these Terms or on the Site is to be interpreted as conferring any right to use the Brands or the material described above. Notwithstanding the foregoing, Boutique La Vie en Rose Inc. authorizes you to make an electronic or hard copy of the information posted on any page of this site provided that the copy is used solely for non-commercial, personal purposes and, in each and every case, provided that any such copy remains protected by all copyright, trademarks, service brands and other proprietary notices and legends contained on our Site. This authorization does not include any right to resell, distribute or otherwise exploit our Site or its contents or any collection of product listings, descriptions or prices; any to engage in any other derivative use of our Site or its contents, including any downloading or copying of information for the benefit of any merchant, or any use of data mining, robots, or similar data gathering and extraction tools. In addition to the restrictions in the section above entitled “Use of This Website,” you may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of Boutique La Vie en Rose Inc. and its affiliates without express written consent of Boutique La Vie en Rose Inc. You may not use any meta tags or any other "hidden text" utilizing Boutique La Vie en Rose Inc.'s name or trademarks without the express written consent of Boutique La Vie en Rose Inc. Any unauthorized use of our site and/or its contents automatically terminates the foregoing authorization. Boutique La Vie en Rose Inc. may immediately suspend or terminate the aforementioned authorization for any reason, in Boutique La Vie en Rose Inc.’s sole discretion and without advance notice and liability.
If you submit any feedback or ideas about our products and services to us, you hereby assign and agree to assign to Boutique La Vie en Rose Inc. all right, title and interest in and to such feedback or the embodiment of such feedback in products or services. If you believe your work is the subject of copyright infringement and appears on the Site or you believe your intellectual property has otherwise been infringed, please provide the following information to privacy@bikinivillage.com:
- Signature of the person whose rights have allegedly been infringed, or an authorized representative of that person.
- Identification of the copyrighted work or intellectual property alleged to have been infringed.
- Identification of the material that is allegedly infringing your rights.
- Your contact information, including your name, address and email address.
- A statement that you have a good faith belief that use of the material in the manner complained of infringes your rights.
- A statement that the information you provided is accurate and that you are the owner of an exclusive right that has been infringed or are authorized to act on behalf of the owner.
Limitation of liability
You agree that to the fullest extent permitted by applicable law, neither Boutique La Vie en Rose Inc. nor any of its officers, directors, employees, agents and representatives, nor any successors or assigns of any of them, shall be liable to you or to any third party for any loss or damage whatsoever including personal injury or death, or any direct, indirect, economic, exemplary, special, punitive, incidental, or consequential losses or damages, directly or indirectly arising out of or related to your use of (or inability to use) our Site, regardless of the theory of liability or type of purported damages claimed, even if Boutique La Vie en Rose Inc. has been informed or should have knowledge of the possibility of such liability or damages. Your sole and exclusive remedy for any problems associated with your use of our Site shall be for you to discontinue using our Site. As certain Provinces do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such provinces, our liability shall be limited to the maximum extent permitted by law.
Indemnification
Excluding Quebec, You agree to indemnify and hold harmless Boutique La Vie en Rose Inc., its parents, subsidiaries, affiliates and each of its respective shareholders, officers, directors, employees, agents, and suppliers from any claim, action, demand, loss, or damages (including attorneys’ fees) made or incurred arising out of or relating to your use of the Site.
Changes
Boutique La Vie en Rose Inc. may occasionally modify, amend or otherwise update these Terms. Any such changes shall be effective immediately upon their posting on our Site. Following the posting of such changes, your continued use of our Site will constitute your acceptance of these Terms and any additional policies, as modified, and you will be bound by such changes.
Third Party Sites
The Site may contain links to websites and other resources operated by third parties other than Boutique La Vie en Rose Inc., including social media websites. We do not control these websites, and are not responsible for the content, products, services or information they provide. Your use of third-party websites is governed by the terms and conditions and privacy policies of the third party.
Miscellaneous
To the extent permitted by applicable law and subject to any conflict of law provision, these Terms and all matters relating to your use of our Site and purchase of products from Boutique La Vie en Rose Inc. shall be governed by the laws of Quebec and the laws of Canada applicable to Quebec. By using our Site or purchasing products on or through our Site, you consent to the exclusive jurisdiction of the courts of Quebec in connection with any matter arising out of or relating to our Site and such products. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.
Enforceability: If any one of these Terms shall be deemed invalid, void, or for any reason unenforceable, such condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Compliance with Law. Nothing contained in these Terms or our Privacy Notice limits our right to comply with legal process or law enforcement requests relating to your use of the Site.
Questions: If you have questions about our products or our Site, please contact our customer service toll free at 1-877-328-7673 or by email.
Frequently ASked Questions
Purchasing & Ordering
We accept payment with Bikini Village gift cards, Paypal, Apple Pay or by Visa, MasterCard, Discover and American Express.
We accept Bikini Village, La Vie en Rose and Aqua gift cards as online payment method. Since all refunds and price adjustments are made according to the original method of payment, it is important to keep your gift card after the purchase is made. Otherwise, it is possible that we cannot proceed to your satisfaction. You can also check the balance of your e-gift card.
No, Bikini Village gift cards do not have expiration dates.
We usually carry the same promotions online as in our stores. However, promotions may vary. We might also run promotions only available online.
Shipping & Taxes
All shipping fees are in Canadian dollars.
| Methods |
Fees |
Processing Delays |
Delivery Delays |
| Standard |
$15 |
1-2 business days |
1-5 business days |
Guests: Enjoy free standard shipping on orders that reach $125 or more.
Logged-in users: Get rewarded for creating an account! You'll qualify for free standard shipping on purchases over $99.
Processing delay may vary in peak periods.
All shipping fees are in Canadian dollars. For delivery, some exceptions may apply.
Online orders are shipped with FedEx, Purolator, and Canada Post. Please note that we do not deliver to P.O. boxes.
The sales taxes are determined based on the shipping location, so if you place an order to be shipped to British Colombia, and your billing address is in Quebec, British Colombia sales taxes will be charged on your invoice.
Unfortunately, we do not currently provide delivery to addresses outside of Canada.
We are sorry but we do not currently offer multiple shipments.
Once your package is shipped, you will receive an email with your tracking number and all the information required to track your package. If your order has not yet been shipped and you would like more information, please call us at 1-877-328-7673 or email us.
Return Policy
Please download a printable return form. We also ask that you use the return label enclosed with your order.
Refunds can be granted either by mail or at one of our store locations within 30 days of the original date of purchase. Refunds will be made using the original method of payment. Exchanges accepted in store only. For more details, please see our online exchange & return policy section.
Merchandise purchased online can be exchanged or refunded at any of our Bikini Village stores. or can be returned by mail.
Please refer to our return procedure section for more information.
Yes. A return label will be included in your parcel. Should you choose to return merchandise and use the return label, the amount of $15.00 + taxes will be deducted from your refund. No refund or credit will be given for shipping and handling charges, unless merchandise is defective or Bikini Village is at fault. In these cases, Bikini Village will pay the shipping costs.
Returns sent by mail must be postdated within 30 days of the original date of purchase. Refunds will be made using the original method of payment and are usually processed within five business days of receipt of the goods at our warehouse.
Refunds are generally processed within five business days of receipt of the goods at our warehouse. However, depending on the financial institution, it may take up to 7 additional business days before the funds are back on your credit card.
Security & Confidentiality
Credit card information is sent to Beanstream servers. The information sent is parsed into a format the bank gateway understands and is sent to the bank via the internet. Once the bank receives this information, it is passed through the banking network. Bikini Village’s account is credited, the consumer’s credit card account is debited, and an authorization is sent back to Beanstream servers. At this point a receipt is generated and sent to the consumer's web browser and an email order notification is sent to the merchant. This all takes less than 30 seconds.
Any personal information we collect during your visit is used only with your prior knowledge and consent.
When using our website, you may be asked to voluntarily provide certain personal information such as your name, email address, postal address, and telephone number. Your credit card information is not stored on our servers. We use this information to complete your transaction and to apply for access to certain special features and functions of the website. If you choose not to provide the requested personal information, you will not be able to use certain features of the website and you will not be able to make transactions through the website.
Contact Us
Please choose the department you wish to communicate with.
